Often times when an initial call comes in to FGW Latin America & Caribbean for parts or service the person calling has insufficient information about the unit for the Parts Desk or Service Advisor to be fully helpful and most of the time requires the person calling to go back to the unit to acquire the needed information. FG Wilson provides with each and every generator data plates with information pertaining to that piece of equipment, they are as follows:
Generator Data Plate
This is a large silver colored data sticker with information about the genset as a whole such as;
Genset Serial Number
Genset Model Number
Sales Order Number
Voltage, Frequency, Connection Type and more
Engine Data Plate
This is a metal plate mounted on the side of the engine block with the Engine Number specific to that engine, this number is crucial in identifying correct engine parts since there could be literally dozens of engines of the same type and model yet this number identifies this engine exactly and therefore reduces the possibility of ordering the wrong engine parts.
Alternator Data Plate
This is a data plate mounted directly on the AC Alternator which includes the following:
Alternator Serial Number
Alternator Frame Number
Alternator Winding Number
The numbers detailed in bold above are the required numbers from the generator so that you can receive the right parts and the right answers the first time you call.
Ralf Heredia
Service Advisor
FGW Latin America & Caribbean
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