In order that FGW LATCA can offer the highest service support "in country" we have been endeavouring to find partners to become Authorised Service Centers to work with. These ASC's are usually, but not exclusively, existing customers that have a Service support area of their business, sound product knowledge and supply FG Wilson Original parts.
This Service support would include FG Wilson genset installation and commissioning, genset maintenance, genset service and warranty support. The sound product knowledge would have been gained equally from experience in the field and also from training Seminar's held at the FGW LATCA Regional Training Center in Miami. We, on a periodic basis, assess the ASC's on installations, service contracts, administrative and procedural performance, spare parts inventory and local reputation, and when the situation arises we can reccomend the services of the local ASC to new, or prospective genset customers.
Following the successful completion of the 6000 panel training course at our Regional Training Centre in Miami, Stephen Hanna of Hipro Farm Supplies (ACE Supercentre) was appointed as an Authorised Service Centre in Jamaica.
Who is Authorised?
In the Caribbean region there are now 4 Authorised Service Centers, A.M. Electrical in Barbados,Exel Engineering in Antigua,Genspec Ltd. in Trinidad and now Hipro Farm Supplies in Jamaica. It is equally important to point out that these are the only 4 Authorised Service Centers of FGW LATCA in this region at present.